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World Voucher Terms and Conditions

World Balloon Flight Voucher Purchase Terms & Conditions.

Please take time to read our terms and conditions before purchasing a World Balloon Flight Voucher. Do not hesitate to contact us on any point you require clarifying. Where stated herein, "working day" shall be taken to mean the period from 10 AM to 5 PM from Monday through to Friday inclusive (excluding Bank Holidays).

  1. These terms and conditions govern the contract under which Adventure Balloons Ltd (Adventure Balloons) will supply Vouchers to the “purchaser” and Adventure Balloons will act as agent for the Voucher “user” whether that be the purchaser or another recipient of the Voucher. Unless specifically provided for herein, no third party shall have any rights under or in connection with these terms and conditions. These terms and conditions shall be construed, interpreted and applied in accordance with the Laws of England and Wales and subject to the jurisdiction of its courts. If any part of these terms and conditions is unenforceable (including any provision in which Adventure Balloons excludes its liability), the enforceability of any other term or condition shall not be affected and shall remain enforceable.
  2. Adventure Balloons acts as a disclosed agent for third party balloon flight suppliers (Operators). Adventure Balloons is unable to give any guarantee as to the safety standards or performance of any Operator. Adventure Balloons has no contractual liability to you (purchaser or user) as regards the provision of the ballooning experience although Adventure Balloons may still be liable to you if Adventure Balloons has been negligent, has misrepresented important information or has been in breach of any other relevant law. Adventure Balloons cannot accept any responsibility for any loss howsoever arising from Adventure Balloons contract with the purchaser or user of a Voucher except in the case of death or personal injury caused by its negligence. If a dispute over the provision of the ballooning experience arises, then the user should attempt to resolve this with the Operator. If no resolution is achieved, Adventure Balloons may be able to attempt to resolve the dispute between the two parties to mutual satisfaction.
  3. A hot air balloon flight activity intrinsically involves the possibility of physical risks greater than those encountered in daily life although the activity is conducted under the supervision of licensed pilots who exercise due precautions to ensure safety. In purchasing one of our World Vouchers, the purchaser and the user accepts the existence of an element of risk.
  4. The user must be medically and physically fit enough to undertake the whole activity which includes the need to be agile enough to get in and out of the particular hot air balloon basket in use and to safely sustain the possible hefty impact of a landing. It is necessary that you disclose any aspect of your medical or physical condition that could be considered to affect your safety or the safety of others. Due to insurance restrictions Operators cannot accept passengers under the age of 10, women who are / or may be pregnant, or those with heart, back or knee problems or who have undergone surgery in the last 6 months. A child under the age of 16 years will only be flown if accompanied by a parent or guardian or a responsible adult appointed by a parent or guardian. A general passenger weight limit of 18stone or 115kg per person applies to most balloon Operators. If the user has any doubts about their medical or physical fitness, they should consult their doctor or medical specialist. It is incumbent on the user to notify the Operator of their possible inability to undertake the activity sufficiently in advance of any flight booking made to avoid the possibility of them forfeiting the right to the activity (see Clause 15).
  5. A user must obey all reasonable instructions issued by any of the Operator’s representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow the user to take part in the flight and will refuse to allow the user to do so if in his/her opinion they would be a risk to the safe conduct of the flight, to the balloon, to other passengers or to themselves. For example if they appear to be under influence of alcohol or drugs. In these circumstances the user will forfeit their entitlement to a flight.
  6. Users should wear appropriate outdoor clothing such as maybe advised to them in the Operator's supplied documentation.
  7. Mobile phones must be switched off or put into flight mode when onboard and no smoking is permitted onboard or within 50 metres of the balloon.
  8. It is the user’s responsibility to satisfy themselves that the insurance cover provided by their chosen Operator is sufficient. Operators can provide further details upon request and if the user does not then consider that the amount of insurance cover would be adequate to compensate them for any loss, whether for death, personal injury or damage to their belongings, then they should take out their own additional cover. Operators will not be liable for any loss or damage to equipment and effects brought with the user on the flight nor for death or personal injury above the level of their insurance cover unless it has been caused by their recklessness.
  9. Vouchers are made valid for the user to undertake a hot air balloon flight up to 12 months from the date of purchase (the ‘initial validity period’) as denoted by the 'expiry date' on the Voucher. Upon receiving the Voucher, the user should contact Adventure Balloons to book a date for their balloon flight. The user is advised to do this no more than 3 months after receiving the Voucher but they may do so at anytime up until the expiry date - although an extension fee payment may then be required to use the Voucher after its expiry date (see Clause 17).
  10. The user may give the balloon flight experience to someone else provided they inform the Operator in writing and the Operator agrees that the new user is suited to undertake the experience. These terms and conditions will then continue to apply to that replacement user as if they were the original user.
  11. Adventure Balloons World Voucher lists a range of countries and locations where the voucher may be used. These details will be provided with the Voucher although Adventure Balloons reserves the right to alter or change these options at any time for operational reasons and restrictions.
  12. The experience is participatory and includes the preparation and inflation of the balloon for flight, a flight in a hot air balloon, the recovery of the balloon at the end of the flight, a toast and provision of a flight certificate. It is intended that the balloon will be in the air for approximately one hour but the pilot has absolute responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. The Operator cannot guarantee the duration of a flight or that it will follow any particular direction.
  13. The user will be provided with a web address or telephone number and a ‘weather check-in’ period in which to call prior to a booked flight to check whether the flight has been called on or cancelled. The Operator does not accept any responsibility for any loss or cost incurred as a result of the user’s failure to ‘check-in’ per the provided instructions. Hot air balloon flights are highly weather dependent. It may be necessary to cancel a flight at any time if in the Operator’s judgment the conditions are not safe. The Operator will give users as much cancellation notice as circumstances allow but they reserve the right to cancel a flight at any time up to the moment of launch. In the event of a flight being cancelled, a range of alternative dates will be made available to the user on their enquiry to the Operator’s booking office or on their website.
  14. Neither Adventure Balloons or the Operator accepts liability for any costs or expenses the user incurs if any booked flight is cancelled. If a flight is cancelled under these terms and conditions and you wish to undertake your balloon flight with another Operator listed under the World Voucher, you can inform us in writing whereupon we will book you onto a flight date with that other Operator and these terms and conditions shall continue to apply with the other Operator.
  15. The user may cancel their flight booking provided that they do so during the working day and at least two full working days before the meeting time for the flight if their flight is booked for a day between Tuesday to Saturday inclusive or at least three full working days before the meeting time for the flight if their flight is booked for a Sunday or Monday. The user should telephone to the Operator directly. If the user instead leaves a message on the Operator’s answerphone or chooses to use email, then the cancellation will only have been accepted if the user receives an acceptance response back from the Operator, thus confirming that the cancellation request has been received. If the user does not give notice of cancellation in accordance with this clause or does not attend in time to take part in your booked flight, the user will forfeit their entitlement to a balloon flight. We recommend that you insure yourself against events that may result in you failing to attend in time.
  16. Flights may be booked for locations listed in the supplied documentation which will provide details of meeting locations. The Operator reserves the right to notify a change of the meeting venue to another location at anytime up to and including the ‘weather check-in’ period where operational circumstances or weather conditions require such a change.
  17. World Vouchers may be extended if for whatever reason a user is unflown at the expiry of the voucher which is 12 months after the date of purchase. The charge for this is £40 per person and this payment must be made to Adventure Balloons within 30 days following the expiry of the voucher.
  18. If the user has not booked a date for their flight but flights in their preferred location are suspended due to operational restrictions beyond the Operator’s reasonable control, the validity period will be extended by the period of such restrictions. Neither Adventure Balloons or the Operator can be held liable for any losses or cost of whatever nature that result from the suspension of any flights in accordance with this clause and by adding this extension period to a voucher, Adventure Balloons contract with the user may be not be regarded as being frustrated.
  19. If the user is pregnant, Adventure Balloons will extend the validity period by twelve months provided the user notifies Adventure Balloons in writing and with supporting medical documentation, during their pregnancy and prior to the user’s booking expiry date. This extension will apply also to the user’s partner if they are booked in with the user. If the user has booked a flight date with an Operator the user must comply with Clause 15 above.
  20. If the user’s booking validity period expires and is not extended by the Operator or the user according to clauses 17,18 or 19 above, then the user will forfeit their entitlement to the balloon flight experience.
  21. The purchaser may request a refund on a World Voucher, subject to a £10.00 + VAT administration charge per passenger, within 20 working days of the date of purchase. Refunds are made to the debit or credit card of the purchaser. Thereafter, World Vouchers are non-refundable except as specified in Clause 22.
  22. Where the user has booked a date for a flight from a listed location and that location subsequently becomes unavailable, Adventure Balloons will endeavor to find an acceptable alternative location for the user at no extra cost. Failing this, Adventure Balloons reserves the right to give a full refund to the purchaser. This will be the limit of Adventure Balloons liability and Adventure Balloons will not be liable for any other costs incurred by the purchaser, user or their companions, such as travel or accommodation. Adventure Balloons will also provide a full refund if you die prior to using the voucher or it is certified by a doctor that there is no possibility that you will be medically fit to fly (other than by reason of pregnancy) during the validity period of your voucher.
  23. The information provided by Adventure Balloons for each experience or activity is given in good faith and is consistent with the information supplied by Operators. However, there may be changes in the exact arrangements on the day or during the course of the validity period of the booking. Information provided should therefore be taken as a guide only. Photographs used are illustrative and not necessarily of the actual equipment in use at any particular location.
  24. The provided Voucher is evidence of payment for a hot air balloon flight. Each Voucher will show a voucher number. This number must be quoted when communicating with Adventure Balloons to choose a location and arrange a flight date. Vouchers must be kept safely and securely. Adventure Balloons will take no responsibility for any loss the purchaser or user may incur as a result of impersonation or identity fraud.
  25. Adventure Balloons liability for any claim of breach of obligation regarding any single Voucher or experience or activity shall not exceed the price of that single voucher, experience or activity.
  26. The contract between the purchaser or user and Adventure Balloons does not create any right enforceable by any person under the Contracts (Rights of Third Parties) Act 1999, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
  27. Neither Adventure Balloons nor any of its Directors, employees or other representatives will be liable for any loss or damage arising out of, or in connection with, the balloon flight experience or this contract. This is a comprehensive liability that applies to all kinds of damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Notwithstanding the foregoing, none of the exclusions and limitations in this clause are intended to limit any rights the purchaser or user may have as a consumer under local law or other statutory rights which may not be excluded.
  28. In no circumstances will Adventure Balloons be liable to the purchaser or user for any direct, indirect, consequential, special or other damage howsoever resulting. Such damage shall include (without limitation) loss of profits and interruption to business. Adventure Balloons shall have no liability to the user for any damage or any delay to the balloon flight caused by any event or circumstance beyond the reasonable control of Adventure Balloons including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  29. Adventure Balloons reserves the right to change these terms and conditions from time to time without notification. Current terms and conditions are available on the relevant pages of the Adventure Balloons web site www.adventureballoons.co.uk
  30. The text, illustrations and pictures used in all Adventure Balloons promotional literature, printed or on its websites, are protected by copyright and must not be copied in whole or in part without the express permission of Adventure Balloons.
  31. The purchaser and user undertake that any requested data relating to them that they give to Adventure Balloons or the Operator is correct.
  32. The purchaser and user consents to Adventure Balloons and the Operator processing data provided by them and relating to them in accordance with The Data Protection Act 1998 and for this data to be held on computer files and used for the purposes of administration, accounting and marketing.

Adventure Balloons is registered as a Data Controller under the terms of the Data Protection Act and complies with the eight principles of the Data Protection Act 1998 that require that data is: fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subject's rights; secure; not transferred outside the EU without adequate protection.

Adventure Balloons Ltd, Winchfield Park, London Road, Hartley Wintney, Hampshire, RG27 8HY.
Reg No 4837166

© Copyright 2012 Adventure Balloons